FAQS

How long will it take to receive my order ?

You should receive your order within 2-5 working days after your order has been placed. but in some cases, it can take up to 10 working days.

If 10 working days have passed and you still have not received your order. Contact us onhelpdesk@amgldn.co.uk.

International orders can take up to 7-14 working days.

In some cases this can be delayed up 21 working days in holiday periods or strikes.

All order come with tracking to help you keep up to date with your order.

Can I return or exchange my purchase?

Yes, we offer a return and exchange policy for our products. If you are not satisfied with your purchase, you may initiate a return within 14 days of receiving your order. The items must be unworn and in their original condition.

How to return or exchange my purchase?

Email us on helpdesk@amgldn.co.uk referencing your order number and the product(s) you would like to return, we will then send you an email the detailed process of returning your product(s)

Returned items must be unused without any evidence of wear, stains or odors. 

In original packaging and with original tags still in place.

Returned goods can be exchanged for a different item or store credit (this does not include original delivery costs) 

Customers are responsible for the cost of returning their orders. We advise that the parcel be sent using tracked and insured service as About My Grind is not liable if the parcel is lost or damaged in transit.

Once we receive the returned products(s) the process may take up to 7 days. Please allow up to 10 days during sales periods and banks holidays.

Sale products and gift cards are non-refundable. Please take this into account when placing an order.

Can I exchange my order?

Orders can be exchanged, for a different size of the same item or store credit (this does not include original delivery costs)

How long will it take to get my refund?

It can take between 5-7 business days to process a return after being received. Once the return has been processed by our team a credit will be issued to the original payment method within 5-7 business days. In total this entire process can take up to 14 business days. Be sure to save your proof of postage until your return is completed. 

How can I pay for my order?

About My Grind currently accepts Visa, MasterCard,Discover, and American Express. We also accept payment via Klarna & Clearpay.

Klarna's Pay in 3 / Pay in 30 days are unregulated credit agreements. Borrowing more than you can afford or paying late may negatively impact your financial status and ability to obtain credit. 18+, UK residents only. Subject to status. Late fees may apply. Ts&Cs apply. 

Do you offer international shipping?

Yes, we provide international shipping options. Shipping costs and delivery times may vary based on the destination. We strive to ensure that your order reaches you in a timely manner, regardless of your location.

International order can take up to 7-14 working days.

In some cases this can be delayed up 21 working days in holiday periods or strikes.

All order come with tracking to help you keep up to date with your order.

How can I contact customer support?

You can reach our customer support team via the contact form on our website or by emailing us directly helpdesk@amgldn.co.uk Our team is available to assist you with any inquiries or concerns you may have regarding your order or our products.